Shipping policy

 

This transportation policy applies to all warehouse handling, packaging and shipping, international logistics delivery, and after-sales transportation services for all online orders on this site. By placing an order, the user indicates that they have read, understood, and fully agreed to all the terms of this transportation policy. 

This Shipping Policy applies to all order processing, packaging, international logistics delivery and shipping after-sales services of our store. By placing an order, you fully read, understand and agree to all terms below.

II. Order Processing Efficiency | Order Processing Time 

For all in-stock orders, the review, shipment and packaging will be completed within 24-48 hours on normal working days. Orders will not be processed during weekends, legal holidays and overseas public holidays. They will be postponed to the next working day. 

2. During major promotion events, peak sales periods, and inventory replenishment phases, the processing time will be extended to 1-3 working days. This falls within the normal operation scope and does not constitute a breach of delivery terms. 

3. Orders with abnormal payment, incomplete address information, incorrect address, or those involving customs risks will be temporarily suspended for shipment. Once the user confirms and verifies the information, the order will be reprocessed. 

4. All in-stock orders will be processed, packed and shipped within 24–48 working hours. Orders placed on weekends or public holidays will be processed on the next working day.

5. During sales seasons, peak periods or inventory restocking, processing time may extend to 1–3 working days, which is not considered a shipping delay.

6. Orders with abnormal payment, incomplete/incorrect address or high-risk customs status will be pending until confirmed by customers.

III. Delivery Area and Logistics Methods 

This website supports cross-border delivery to most countries and regions around the world. By default, it uses internationally recognized express services, dedicated logistics channels, and air delivery methods for shipment. 

2. For some countries/regions that are subject to local customs policies, logistics restrictions, and embargo regulations, delivery is not supported. After placing an order, the system will automatically block the order or the customer service will cancel the order proactively. 

3. The logistics channels will be automatically matched by us based on the product type, destination and delivery time. If you need to specify a particular courier channel, please contact the customer service before placing the order. 

4. We provide international shipping to most countries and regions worldwide via international express, dedicated line and air shipping services.

5. Shipping is unavailable to regions with local shipping bans, customs restrictions or logistics control. Unavailable orders will be canceled automatically or manually.

6. We will select the best shipping method according to product type and destination. Specific courier requests need pre-confirmation.

IV. Transportation Timelines | Delivery Time 

International standard logistics: 7 - 15 working days (excluding customs clearance delays, holidays, and force majeure delays) 

2. International Expedited Logistics: 4-8 working days (optional paid expedited option) 

3. All timeframes are estimated reference timeframes and are not absolute commitment timeframes. There are objective uncontrollable factors such as customs clearance, inspection, and logistics transfer delays in international cross-border transportation. 

4. Standard International Shipping: 7–15 working days (excluding customs delay, holidays and force majeure)

5. Expedited Shipping: 4–8 working days (paid optional service)

6. All delivery times are estimated and not guaranteed. International shipments may be delayed due to customs inspection and transit arrangements.

V. Shipping Fees Rules 

The shipping cost is automatically calculated on the checkout page based on the weight, volume of the goods, and the destination country/region. The details are displayed in real time. 

2. When the store implements the "free shipping upon reaching a certain amount" promotion, the basic shipping fee will be automatically waived once the threshold is met. This excludes expedited shipping fees, additional charges for remote areas, and customs duties and taxes. 

3. Remote areas and island countries will be charged an additional logistics fee for remote services. Please refer to the display on the checkout page for details. 

4. Shipping fees are automatically calculated at checkout based on weight, size and destination.

5. Free shipping is available for orders that meet the minimum spending threshold (only for standard shipping; expedited fee & remote surcharge excluded).

6. Remote area and island surcharges will be charged as displayed at checkout.

VI. Logistics Tracking Information | Tracking Information 

After the order is dispatched, the system automatically sends the logistics tracking number and the query link to the user's registered email. 

2. There is a 1-3 day delay in the update of logistics information, which is a normal occurrence and does not indicate that the shipment has not been dispatched or that the package has been lost. 

3. Users can use the tracking number to conduct self-service inquiries about the logistics transit, customs clearance, and delivery status at any time. 

4. After shipment, a tracking number and tracking link will be sent to your registered email automatically.

5. Tracking information may be delayed for 1–3 working days, which is normal for international logistics.

6. Customers can check shipment status online anytime with the tracking number.

VII. Customs Duties and Clearance Responsibilities 

International cross-border orders may incur customs duties, value-added taxes, and customs clearance fees in the destination country. All these taxes and fees will be borne by the recipient (the buyer) themselves. 

2. We do not bear any national import duties, rejection taxes, return shipping costs, or secondary customs clearance fees. 

3. If the buyer refuses to pay taxes or refuses to sign for the package, resulting in the package being returned or invalidated, all losses will be borne by the buyer. Full refunds are not supported. 

4. Buyers from regions such as the EU, the UK, and North America are responsible for themselves to understand the local import compliance policies and tax standards. 

5. Import duties, taxes and clearance fees may apply for international orders, which are borne solely by the recipient (customer).

6. We are not responsible for any customs tax, return shipping fee or secondary clearance cost.

7. If the package is returned or abandoned due to customer refusal of duty or refusal to sign, no full refund will be provided.

8. Customers from EU, UK, North America and other regions shall comply with local import regulations.

VIII. Handling of Lost, Damaged or Delayed Packages 

Transportation damage/missing items: Within 48 hours after the buyer signs for the package, provide the logistics label, damaged photos, and unpacking video. After verification, a replacement or partial refund can be made. 

2. Confirm lost package: If the logistics system shows no updates for a long time and the logistics company officially determines that the package was lost, after our verification, we can handle the re-delivery or provide a full refund for the user. 

3. Force Majeure Delays: Delays caused by customs inspections, policy changes, wars, natural disasters, or logistics disruptions are not eligible for compensation, refunds, or complaint accountability. 

4. The delay in the normal customs clearance and transportation process is within the normal scope of international logistics and shall not be regarded as a breach of delivery terms. 

5. For damaged/missing items: please provide packaging photos and unboxing video within 48 hours after delivery for replacement or partial refund.

6. For confirmed lost packages: we offer reshipment or full refund after official logistics confirmation.

7. No compensation or refund will be offered for delays caused by customs inspection, policy changes, natural disasters or force majeure.

8. Normal transit delays in international shipping are not considered shipping breach.

IX. Refusal and Return Rules | Refusal & Return Shipment 

If the buyer refuses to accept the package without any reason, refuses to sign for it maliciously, or refuses to cooperate with customs clearance and tax payment, all the returned shipping fees, storage fees, and destruction costs will be borne by the buyer. 

All the expenses incurred for returning the package will be deducted from the refund. 

3. All return shipping fees, storage fees and disposal fees caused by customer unreasonable refusal or customs non-cooperation shall be borne by customers.

4. Relevant fees will be deducted from refunds for returned packages.

X. Policy Update Explanation | Policy Update 

This store reserves the right to update, modify and improve this transportation policy at any time. Once the updated policy is posted on the website, it will come into effect. Users who continue to place orders and make purchases will be deemed to have accepted the latest transportation policy terms. 

We reserve the right to update this Shipping Policy without prior notice. The updated version tak